Before you check out, please ensure all food is out of the refrigerator and cupboards. Trash should be picked up and taken out to the bins which are on the side of the house. Failure to comply will result in an extra cleaning fee of $75.00Guaranteed Reservations
Reservations made using a valid credit card are automatically guaranteed. 
Reservations without a credit card may be guaranteed by e-Transfer within 48 hours of placing the booking, or by calling to indicate the desired payment method upon arrival (cash or cheque). A credit card is still required to hold the reservation.

Cancellation Policy
Reservations must be cancelled 2 days prior to arrival date to avoid cancellation penalties. Reservations cancelled within the 48 hour period are non-refundable and the credit card will be charged for the full amount.

Check-in/Check-out
Check in time begins at 3:00pm. If your party happens to arrive earlier and the room is not available at the time of arrival, we will do our best to store your bags so you can enjoy your day in the St. John's/Mount Pearl area.

Check out time is for 11:00am the day of departure.

​Before you check out, please ensure all food is out of the refrigerator and cupboards. Trash should be picked up and taken out to the bins which are on the side of the house. Failure to comply will result in an extra cleaning fee of $75.00.

Payment Options
We accept Visa and Mastercard, as well as cash, e-Transfers and cheques.
Please send e-Transfers to <twelvepark@gmail.com>

Taxes
HST in Newfoundland and Labrador is 15%

Pet Policy
We welcome pets in our house, but only in the Birch and Oak Suites.  Please let us know when your four-legged friend will be joining you so we may prepare accordingly.

Pets are not to be left alone in the suites out of crate.

Please keep pets off the furniture. Evidence of pets on the furniture will result in the pet cleaning fee of $250.00.

A mess or damage caused by a pet will subject to a cleaning fee of $250.00 CAD.

Damages
Any type of loss or damage to items in the room or any public space will result in a charge that will be at the discretion of management. A missing Nintendo System will result in an automatic charge of $500.00 CAD.

Non-Smoking Policy
All guest rooms are non-smoking. Smoking in the house will result in a cleaning fee of $250.00 CAD, and continued noncompliance will result in dismissal from the property.

Lost and Found
We will make every effort to retrieve and hold any items accidentally left behind for up to 30 days. After that period has passed, and the item remains unclaimed, it will be disposed of. The guest will be responsible for the shipping cost and custom fees (where applicable) for the return of lost & found items.
Any items left in or next to the garbage bins are considered refuse and will be discarded. We are not responsible for items that appear to be meant for disposal. Guests are encouraged to avoid confusion by placing all items in the drawers and cabinets provided, or in their luggage.